How are you driving text marketing experiences that create genuine impressions for your customers? As you know, your customers are bombarded with marketing messages across various channels, often leading to message fatigue. This is where text marketing shines. With impressive open rates and a direct line to your audience’s pockets, text messages offer a powerful opportunity to create lasting impressions and foster meaningful dialogue.

But simply sending out text blasts isn’t enough. To truly leverage the power of text marketing, you need a strategic approach built on strong messaging pillars.

Focus on Value, Not Just Sales

People don’t want generic marketing messages. They want texts that provide value and make their lives easier.  This could be exclusive discounts, early access to sales, loyalty program updates, or personalized product recommendations.

Example:  Instead of a generic “20% off sale this weekend!”, consider a text like “Hey [Customer Name], enjoy 20% off your favorite [Product Category] for 24 hours only! Text SALE to redeem.”  This targeted message highlights a specific benefit and uses a clear call to action.

Embrace a Conversational Tone

Text messages are inherently informal.  Leverage this by adopting a friendly and conversational tone that reflects your brand voice.  This doesn’t mean being unprofessional, but it allows you to connect with your audience on a more personal level.

Example:  Instead of a dry “We have new arrivals!”, try a text like “Hey there! New [Product Category] just landed!   What do you think? Reply ‘SHOW ME’ to browse.”  This text uses an emoji to add

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Text marketing offers a unique channel to connect with your audience on a personal level.  Unlike email, which can get lost in the noise, text messages land directly in people’s pockets, boasting high open rates. But how do you leverage this direct line to create lasting impressions and foster dialogue? Here are some key messaging pillars to consider for your text marketing strategy:


  1. Value-Driven Communication:

People are bombarded with marketing messages every day. To stand out in a crowded inbox, your texts need to deliver genuine value. This could be exclusive discounts, early access to sales, loyalty program updates, or personalized product recommendations.

  • Focus on benefits, not features: Highlight how your product or service improves their lives.
  • Offer insider deals and promotions: Make them feel special with exclusive offers available only through text messages.
  • Provide relevant content: Share bite-sized tips, industry news, or educational content related to your niche.

Thousands of customers are texting right now! Learn about their stories.


  1. Conversational Tone:

Text messages are inherently conversational.  Use a friendly and informal tone that reflects your brand voice. This doesn’t mean being unprofessional, but it allows you to connect with your audience on a more personal level.

  • Avoid overly promotional language: Focus on building relationships, not just making sales.
  • Use emojis sparingly: A well-placed emoji can add personality, but overuse can appear unprofessional.
  • Ask questions and encourage replies: Phrases like “What do you think?” or “Reply STOP to unsubscribe” can spark a two-way dialogue.
  1. Personalization is King:

Personalization is key to creating a memorable impression.  Segmentation and dynamic content allow you to tailor messages to specific customer segments or individual preferences.

  • Segment your audience: Group customers based on purchase history, demographics, or interests for targeted messaging.
  • Use dynamic content: Include customer names, past purchase details, or recommended products for a more personal touch.
  • Offer birthday or anniversary greetings: A small acknowledgement shows you care and strengthens customer relationships.
  1. Urgency and Scarcity:

People respond well to a sense of urgency or scarcity.  However, use this tactic sparingly to avoid appearing pushy.

  • Highlight limited-time offers: “Flash sale ends tonight!” or “Last chance for 20% off!” can create a sense of urgency.
  • Promote limited-edition products: Scarcity creates a sense of desirability and encourages action.
  • Offer early access to new products: Reward loyal customers with exclusive opportunities.
  1. Two-way Communication:

Text messages are a two-way street. Encourage replies by creating opportunities for interaction.  This can lead to valuable customer insights and strengthen brand loyalty.

  • Run polls or surveys: Ask for feedback on products, services, or brand preferences.
  • Host Q&A sessions: Offer a limited window for customers to text questions and receive quick answers.
  • Reward user-generated content: Encourage customers to share photos or videos using a specific hashtag for a chance to be featured.

Text marketing, when wielded with creativity and a focus on value, can be a powerful tool to forge lasting connections with your audience. By incorporating these messaging pillars and embracing a touch of expressionism, you can craft text messages that resonate, spark conversations, and leave a memorable impression.  So, ditch the generic blasts and unleash the expressive power of text marketing.  Your customers will thank you for it.



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